IT support
Contact the IT Services Helpdesk if you have an IT enquiry or wish to report a fault
IT Services Helpdesk
website: http://www.gla.ac.uk/services/it/helpdesk/itserviceshelpdesk/
email: helpdesk@it.gla.ac.uk
tel: 0141 330 4800
location: IT Services Helpdesk, Room 345, Main Library
Quick links
IT Information
Accounts
You will need your Glasgow UserID (GUID) and password to access your email, student records, Moodle and other IT systems.
GLOW
Your Glow username and password are not the same as your University account. Glow username is made up of "ug" and your student GUID, eg ug1023847g.
- 20100823_GlowLogin (Word doc to help you login to Glow for the first time)
- How to set up a password challenge response
- Glow resources
- How to set up Glow Office 365 Mail to auto-forward to another email address
- Guide to the new Glow Email Office 365
- Basic helpsheet for Office 365
CSCE
The St. Andrew's building is equipped with student computer clusters using the Common Student Computing Environment (CSCE). The CSCE offers a consistent set of applications and settings including Microsoft Office, Internet Explorer, standard file management and anti-virus programs.
Wireless access via the Flexible Network Access service
You can access the wireless services on campus in most areas within the St. Andrew's building. You should use your Glasgow UserID (GUID) and password to connect to the Flexible Network Access service. Wireless hotspots are located in the rooms below
- Rooms 101, 102, 167 (Gym Hall), 201, 202, 213(Lecture Theatre), 218, 221, 224, 227a, 227b, 230, 234, 237a, 237b, 244a, 244b, 257, 338, 345, 347, 352, 357, 358, 368, 375, N406, 427, 432, 433a, 433b, 435, 440, 441, 442, 450a, 450b, 450c, 517a, 518, 519, 550, 559, 559a, 559b, outside R. 579, Level 5 Common Room and outside Room 682
- Wireless access on campus
- Remote access from off campus to access University resources
IT support team in the St. Andrew's building
| Name | Title | Tel | Room |
| Neil Ferguson | Technician (seconded from IT Services) | 330 3487 | 445 |
| Ken Mallard | Desktop Technician | 330 1815 | 445 |
| Hector Towers | Technician | 330 1976 | 447 |
