Adam Smith Business School

Prof Robert Paton

Image of Professor Robert Paton
  • Professor of Management (Management)

telephone: 01413305037
email: Robert.Paton@glasgow.ac.uk


Research interests

Services innovation, complex systems, managing change, knowledge transfer

Biography

Robert Paton is currently a Professor of Management and Director of Graduate Studies with the University of Glasgow Adam Smith Business School. He researches, publishes and lectures in the fields of  change and knowledge transfer and increasingly service innovation. He  has collaborated widely with co-researchers and various organisations (sponsored by IBM amongst others) and is currently working with researchers from the Glasgow School of Art on a design led innovation project. At present he is concentrating efforts on developing a service/design intervention strategy to promote innovation, of particular interest is the promotion of meaningful and sustainable service transactions within a partnership setting. He has published in the Journal of Information Technology, Knowledge Management , Long Range Planning, Management Decision, European Management Journal (for which he is the Associate Editor)and International Journal of Operations Management.

List all by: Type | Date

Jump to: 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2006 | 2005 | 2004 | 2002 | 2001 | 1991 | 1988 | 1987
Number of items: 38.

2013

Wagner, R., and Paton, R.A. (2013) Management education makes a difference: enhancing German engineering performance. Long Range Planning . ISSN 0024-6301 (doi:10.1016/j.lrp.2012.06.002) (In Press)

Wagner, R., and Paton, R.A. (2013) Strategic toolkits: seniority, usage and performance in the German SME machinery and equipment sector. International Journal of Human Resource Management . ISSN 0958-5192 (doi:10.1080/09585192.2013.792863) (In Press)

2012

Behery, M., Paton, R.A., and Hussain, R. (2012) Psychological contract and organizational commitment: the mediating effect of transformational leadership. Competitiveness Review, 22 (4). pp. 299-319. ISSN 1059-5422

Paton, R.A., Wagner, R., and MacIntosh, R. (2012) Engineering education and performance: the German machinery and equipment sector. International Journal of Operations and Production Management, 32 (7). pp. 796-828. ISSN 0144-3577 (doi:10.1108/01443571211250086)

Wise, S., Paton, R., and Gegenhuber, T. (2012) Value co-creation through collective intelligence in the public sector: a review of US and European Initiatives. VINE, 42 (2). pp. 251-276. ISSN 0305-5728 (doi:10.1108/03055721211227273)

2011

Paton, R.A., Jan, S.R., and Al-Rajhi, K.S. (2011) Value co-creation in Shari'ah-compliant banking: a Saudi Arabian case study. ISRA: International Journal of Islamic Finance, 3 (1). pp. 65-90. ISSN 0128-1976

Aitken, A., Sahiti, D., Wise, S., Yanez, J., and Paton, R. (2011) The Complex Services Case: A Doctoral View, Understanding Complex Service Systems Through Different Lenses. In: 2nd Grand Challenges in Services Conference, 20-23 September 2010, University of Cambridge.

El-Manstrly, D., Paton, R., Veloutsou, C., and Moutinho, L. (2011) An empirical investigation of the relative effect of trust and switching costs on brand loyalty in the UK retail banking industry. Journal of Financial Services Marketing, 16 (2). pp. 101-110. ISSN 1363-0539 (doi:10.1057/fsm.2011.9)

Smith, A., and Paton, R. (2011) Delivering Enterprise: a collaborative international approach to the development, implementation and assessment of entrepreneurship. International Journal of Entrepreneurial Behaviour and Research, 17 (1). pp. 104-118. ISSN 1355-2554 (doi:10.1108/13552551111107534)

2010

El-Manstrly, D., Paton, R.A., and Veloutsou, C. (2010) Where is customer loyalty in the UK retail banking industry? In: Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.) Contemporary Issues in Brand Research. Athens Institute of Education and Research (ATINER), Athens, Greece, pp. 131-148. ISBN 9789606672682

McCalman, J., and Paton, R.A. (2010) The way forward for leadership. European Management Journal, 28 (4). pp. 251-252. ISSN 0263-2373 (doi:10.1016/j.emj.2010.06.003)

McLaughlin, S., Paton, R., and Cromack, C. (2010) Developing a pedagogical framework for engineering professional development within a service oriented environment. In: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE , 6-9 April, 2010, Dublin, Ireland.

Morgan-Thomas, A., and Paton, R. (2010) Online globalization: global online performance and service orientation. In: Lee, I. (ed.) The Encyclopedia of E-Business Development and Management in the Global Economy. Business Science Reference, Hershey, PA, USA. ISBN 9781615206117

Smith, AM, and Paton, R (2010) An entrepreneurship toolkit for intensive skills development. International Journal of Entrepreneurship and Small Business, 9 (2). pp. 162-167. ISSN 1476-1297

2009

Beaumont, P, Pate, J, Paton, R, and Stewart, S (2009) Home Working and Service Delivery: A Win Win Arrangement? Journal of Services Science, 1 (2). pp. 115-120. ISSN 1753-1446

El-Manstrly, D., Paton, R.A., and Veloutsou, C. (2009) Where is Customer Loyalty in the UK Retail Banking Industry? In: 5th Thought Leaders International Conference on Brand Management, 6-7 Apr 2009, Athens, Greece.

Paton, R, and Karunaratne, N (2009) Innovation and Engagement: The Honda Case. Information and Knowledge Management Systems (VINE), 39 (4). pp. 280-297. ISSN 0305-5728

2008

McLaughlin, S, and Paton, R (2008) Defining a knowledge strategy framework for process aligned organizations: an IBM case. Journal of Knowledge and Process Management, 15 (2). pp. 126-139. ISSN 1092-4604

McLaughlin, S, Paton, R, and Macbeth, DK (2008) Barrier impact on organizational learning within complex organizations. Journal of Knowledge Management, 12 (2). pp. 107-123. ISSN 1367-3270 (doi:10.1108/13673270810859550)

Mohamed, H.B., and Paton, R (2008) Performance Appraisal-Cultural fit: organizational outcomes within the U.A.E. Education, Business and Society: Contemporary Middles Eastern Issues, 1 (1). pp. 34-49. ISSN 1753-7983 (doi:10.1108/17537980810861501)

Paton, R, and McLaughlin, S (2008) Services Science and Innovation Series. European Management Journal, 26 (2). pp. 75-76. ISSN 0263-2373

Paton, R., and McCalman, J. (2008) Change Management: A Guide to Effective Implementation. Sage, London, UK. ISBN 9781412912204

Paton, R.A., and McLaughlin, S. (2008) Services innovation: knowledge transfer and the supply chain. European Management Journal, 26 (2). pp. 77-83. ISSN 0263-2373 (doi:10.1016/j.emj.2008.01.004)

2006

Kennedy, G., Boddy, D., and Paton, R.A. (2006) Managing the aftermath: lessons from The Royal Bank of Scotland’s acquisition of NatWest. European Management Journal, 24 (5). pp. 368-379. ISSN 0263-2373 (doi:10.1016/j.emj.2006.04.001)

McLaughlin, S., Paton, R.A., and Macbeth, D.K. (2006) Managing change within IBM's complex supply chain. Management Decision, 44 (8). pp. 1002-1019. ISSN 0025-1747 (doi:10.1108/00251740610690586)

2005

Boddy, D., and Paton, R.A. (2005) Maintaining alignment over the long-term: lessons from the evolution of an electronic point of sale system. Journal of Information Technology, 20 . pp. 141-151. ISSN 0268-3962 (doi:10.1057/palgrave.jit.2000043)

Burns, G.R., and Paton, R.A. (2005) Supported work place learning: a knowledge transfer paradigm. Policy Futures in Education, 3 (1). pp. 50-61. (doi:10.2304/pfie.2005.3.1.9)

Veloutsou, C., Paton, R.A., and Lewis, J. (2005) Consultation and reliability of information sources pertaining to university selection: some questions answered? International Journal of Educational Management, 19 (4). pp. 279-291. ISSN 0951-354X (doi:10.1108/09513540510599617)

2004

Boddy, D., and Paton, R.A. (2004) Responding to competing narratives: lessons for project managers. International Journal of Project Management, 22 (3). pp. 225-233. ISSN 0263-7863 (doi:10.1016/j.ijproman.2003.07.001)

Veloutsou, C., Lewis, J., and Paton, R.A. (2004) University Selection: Information requirements and importance. International Journal of Educational Management, 18 (3). pp. 160-171. ISSN 0951-354X (doi:10.1108/09513540410527158)

2002

Paton, R.A., and Dempster, L. (2002) Managing change from a gender perspective. European Management Journal, 20 (5). pp. 539-548. ISSN 0236-2373 (doi:10.1016/S0263-2373(02)00097-X )

2001

Paton, R.A. (2001) Developing businesses and people: an MBA solution? Journal of Management Development, 20 (3). pp. 235-244. ISSN 0262-1711 (doi:10.1108/02621710110386363)

1991

Moutinho, L., and Paton, R. (1991) Site selection analysis in tourism: the LOCAT model. Service Industries Journal, 11 (1). pp. 1-10. ISSN 0264-2069 (doi:10.1080/02642069100000001)

1988

Moutinho, L., and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 28 (3). pp. 9-12. ISSN 0871-4932

Moutinho, L., and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 29 (3). pp. 37-42. ISSN 0871-4932

Moutinho, L., and Paton, R. (1988) Expert systems: a new tool in marketing. Quarterly Review of Marketing, 13 (4). pp. 5-13. ISSN 0307-7667

Moutinho, L., and Paton, R. (1988) Site Selection Analysis in Tourism: Selected Findings. Working Paper. Glasgow Business School, Glasgow, UK.

1987

Moutinho, L., von Zugbach, R., and Paton, R. (1987) Management studies for all. Business Education, 8 (2). pp. 32-45. ISSN 0144-2813

This list was generated on Wed Jun 19 11:56:08 2013 BST.
Jump to: Article | Book | Book Section | Research Report or Paper | Conference Proceedings
Number of items: 38.

Article

Wagner, R., and Paton, R.A. (2013) Management education makes a difference: enhancing German engineering performance. Long Range Planning . ISSN 0024-6301 (doi:10.1016/j.lrp.2012.06.002) (In Press)

Wagner, R., and Paton, R.A. (2013) Strategic toolkits: seniority, usage and performance in the German SME machinery and equipment sector. International Journal of Human Resource Management . ISSN 0958-5192 (doi:10.1080/09585192.2013.792863) (In Press)

Behery, M., Paton, R.A., and Hussain, R. (2012) Psychological contract and organizational commitment: the mediating effect of transformational leadership. Competitiveness Review, 22 (4). pp. 299-319. ISSN 1059-5422

Paton, R.A., Wagner, R., and MacIntosh, R. (2012) Engineering education and performance: the German machinery and equipment sector. International Journal of Operations and Production Management, 32 (7). pp. 796-828. ISSN 0144-3577 (doi:10.1108/01443571211250086)

Wise, S., Paton, R., and Gegenhuber, T. (2012) Value co-creation through collective intelligence in the public sector: a review of US and European Initiatives. VINE, 42 (2). pp. 251-276. ISSN 0305-5728 (doi:10.1108/03055721211227273)

Paton, R.A., Jan, S.R., and Al-Rajhi, K.S. (2011) Value co-creation in Shari'ah-compliant banking: a Saudi Arabian case study. ISRA: International Journal of Islamic Finance, 3 (1). pp. 65-90. ISSN 0128-1976

El-Manstrly, D., Paton, R., Veloutsou, C., and Moutinho, L. (2011) An empirical investigation of the relative effect of trust and switching costs on brand loyalty in the UK retail banking industry. Journal of Financial Services Marketing, 16 (2). pp. 101-110. ISSN 1363-0539 (doi:10.1057/fsm.2011.9)

Smith, A., and Paton, R. (2011) Delivering Enterprise: a collaborative international approach to the development, implementation and assessment of entrepreneurship. International Journal of Entrepreneurial Behaviour and Research, 17 (1). pp. 104-118. ISSN 1355-2554 (doi:10.1108/13552551111107534)

McCalman, J., and Paton, R.A. (2010) The way forward for leadership. European Management Journal, 28 (4). pp. 251-252. ISSN 0263-2373 (doi:10.1016/j.emj.2010.06.003)

Smith, AM, and Paton, R (2010) An entrepreneurship toolkit for intensive skills development. International Journal of Entrepreneurship and Small Business, 9 (2). pp. 162-167. ISSN 1476-1297

Beaumont, P, Pate, J, Paton, R, and Stewart, S (2009) Home Working and Service Delivery: A Win Win Arrangement? Journal of Services Science, 1 (2). pp. 115-120. ISSN 1753-1446

Paton, R, and Karunaratne, N (2009) Innovation and Engagement: The Honda Case. Information and Knowledge Management Systems (VINE), 39 (4). pp. 280-297. ISSN 0305-5728

McLaughlin, S, and Paton, R (2008) Defining a knowledge strategy framework for process aligned organizations: an IBM case. Journal of Knowledge and Process Management, 15 (2). pp. 126-139. ISSN 1092-4604

McLaughlin, S, Paton, R, and Macbeth, DK (2008) Barrier impact on organizational learning within complex organizations. Journal of Knowledge Management, 12 (2). pp. 107-123. ISSN 1367-3270 (doi:10.1108/13673270810859550)

Mohamed, H.B., and Paton, R (2008) Performance Appraisal-Cultural fit: organizational outcomes within the U.A.E. Education, Business and Society: Contemporary Middles Eastern Issues, 1 (1). pp. 34-49. ISSN 1753-7983 (doi:10.1108/17537980810861501)

Paton, R, and McLaughlin, S (2008) Services Science and Innovation Series. European Management Journal, 26 (2). pp. 75-76. ISSN 0263-2373

Paton, R.A., and McLaughlin, S. (2008) Services innovation: knowledge transfer and the supply chain. European Management Journal, 26 (2). pp. 77-83. ISSN 0263-2373 (doi:10.1016/j.emj.2008.01.004)

Kennedy, G., Boddy, D., and Paton, R.A. (2006) Managing the aftermath: lessons from The Royal Bank of Scotland’s acquisition of NatWest. European Management Journal, 24 (5). pp. 368-379. ISSN 0263-2373 (doi:10.1016/j.emj.2006.04.001)

McLaughlin, S., Paton, R.A., and Macbeth, D.K. (2006) Managing change within IBM's complex supply chain. Management Decision, 44 (8). pp. 1002-1019. ISSN 0025-1747 (doi:10.1108/00251740610690586)

Boddy, D., and Paton, R.A. (2005) Maintaining alignment over the long-term: lessons from the evolution of an electronic point of sale system. Journal of Information Technology, 20 . pp. 141-151. ISSN 0268-3962 (doi:10.1057/palgrave.jit.2000043)

Burns, G.R., and Paton, R.A. (2005) Supported work place learning: a knowledge transfer paradigm. Policy Futures in Education, 3 (1). pp. 50-61. (doi:10.2304/pfie.2005.3.1.9)

Veloutsou, C., Paton, R.A., and Lewis, J. (2005) Consultation and reliability of information sources pertaining to university selection: some questions answered? International Journal of Educational Management, 19 (4). pp. 279-291. ISSN 0951-354X (doi:10.1108/09513540510599617)

Boddy, D., and Paton, R.A. (2004) Responding to competing narratives: lessons for project managers. International Journal of Project Management, 22 (3). pp. 225-233. ISSN 0263-7863 (doi:10.1016/j.ijproman.2003.07.001)

Veloutsou, C., Lewis, J., and Paton, R.A. (2004) University Selection: Information requirements and importance. International Journal of Educational Management, 18 (3). pp. 160-171. ISSN 0951-354X (doi:10.1108/09513540410527158)

Paton, R.A., and Dempster, L. (2002) Managing change from a gender perspective. European Management Journal, 20 (5). pp. 539-548. ISSN 0236-2373 (doi:10.1016/S0263-2373(02)00097-X )

Paton, R.A. (2001) Developing businesses and people: an MBA solution? Journal of Management Development, 20 (3). pp. 235-244. ISSN 0262-1711 (doi:10.1108/02621710110386363)

Moutinho, L., and Paton, R. (1991) Site selection analysis in tourism: the LOCAT model. Service Industries Journal, 11 (1). pp. 1-10. ISSN 0264-2069 (doi:10.1080/02642069100000001)

Moutinho, L., and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 28 (3). pp. 9-12. ISSN 0871-4932

Moutinho, L., and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 29 (3). pp. 37-42. ISSN 0871-4932

Moutinho, L., and Paton, R. (1988) Expert systems: a new tool in marketing. Quarterly Review of Marketing, 13 (4). pp. 5-13. ISSN 0307-7667

Moutinho, L., von Zugbach, R., and Paton, R. (1987) Management studies for all. Business Education, 8 (2). pp. 32-45. ISSN 0144-2813

Book

Paton, R., and McCalman, J. (2008) Change Management: A Guide to Effective Implementation. Sage, London, UK. ISBN 9781412912204

Book Section

El-Manstrly, D., Paton, R.A., and Veloutsou, C. (2010) Where is customer loyalty in the UK retail banking industry? In: Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.) Contemporary Issues in Brand Research. Athens Institute of Education and Research (ATINER), Athens, Greece, pp. 131-148. ISBN 9789606672682

Morgan-Thomas, A., and Paton, R. (2010) Online globalization: global online performance and service orientation. In: Lee, I. (ed.) The Encyclopedia of E-Business Development and Management in the Global Economy. Business Science Reference, Hershey, PA, USA. ISBN 9781615206117

Research Report or Paper

Moutinho, L., and Paton, R. (1988) Site Selection Analysis in Tourism: Selected Findings. Working Paper. Glasgow Business School, Glasgow, UK.

Conference Proceedings

Aitken, A., Sahiti, D., Wise, S., Yanez, J., and Paton, R. (2011) The Complex Services Case: A Doctoral View, Understanding Complex Service Systems Through Different Lenses. In: 2nd Grand Challenges in Services Conference, 20-23 September 2010, University of Cambridge.

McLaughlin, S., Paton, R., and Cromack, C. (2010) Developing a pedagogical framework for engineering professional development within a service oriented environment. In: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE , 6-9 April, 2010, Dublin, Ireland.

El-Manstrly, D., Paton, R.A., and Veloutsou, C. (2009) Where is Customer Loyalty in the UK Retail Banking Industry? In: 5th Thought Leaders International Conference on Brand Management, 6-7 Apr 2009, Athens, Greece.

This list was generated on Wed Jun 19 11:56:08 2013 BST.

PhD supervision areas

Professor Paton is interested in supervising PhD researchers in the fields of services innovation, knowledge transfer and change. Of particular interest would be projects linked to the concept of service dominant logics - the co-creation of value at the point of knowledge exchange. 

Current PhD students

Driton Sahiti

Thesis title: Strategic value innovation model - identifying value co creation from experience.
Co-supervisor: Dr Cleopatra Veloutsou

Langeswaran Supramaniam

Thesis title: A study on project management application gap in humanitarian  based projects how to integrate project life cycle approach for robust decision response framework for IDP related projects.
Co-supervisor:Dr James Wilson

Javier Yanez

Thesis title: Security issues in supply chains - leveraging service innovation.
Co-supervisor: Prof. Robert MacIntosh

Alan Aitken

Thesis title: Behavioural drivers in an industrial buying context.
Co-supervisor: Dr James Wilson

Akis Kleanthous

Bin Gao

Co-supervisor: Dr James Wilson

Ramona Blanes

Co-supervisor: Professor Iain Docherty

Haitham Jafar

Co-supervisor: Dr Ignacio Canales

 

 

Services innovation, managing change, and associated knowledge management interfaces

Research projects

The ongoing development, in conjunction with IBM, of the Complex Services Innovation Research Network (CSIRN).

Services innovation, knowledge management and change within complex supply chain contexts. The 'Services Science and Innovation ' blog is now live at: topics.scirus.com/Services_Science_and_Innovation.html.

Determining the nature and extent of the innovation ripple effect associated with R&D interventions within complex manufacturing systems. Establishing whether or not such interventions can be simulated within non-R&D sites in order to stimulate service innovation and change.

Recent professional involvement

  • University joint venture initiative with Kaplan to create the Glasgow International College - programme design, evaluation, quality assurance, Executive Board Member.
  • Executive development with Clydesdale Bank; Glasgow Housing Association and SCMG.
  • Executive Board member - European Management Journal.
  • International Expert peer reviewer for the Higher Education Authority of Ireland: assessing institutional bids for 300m euro research fund, 2009.
  • University representative on the Renfrewshire Educational Trust, 2009 onwards
  • Board member of the Scottish Food and Drink: College of Excellence initiative.
  • Reviewer for and/or editorial board member for a number of journals including the European Management Journal, Journal of Information and Knowledge Management Systems (VINE) and the Journal of Services Science.
  • Institute of Banking, Saudi Arabia: Invited guest and speaker - services innovation and change, 2009.