12.1 General information
This category covers general information about how to make contact with the institution. It includes information about how to complain about the institution, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed information will be provided in other categories.
| Class | Definition | Examples / Comments | Manner | Fee | Withheld information |
| Name and address | The name of the University, and the address of its principal office | The principal office of the University of Glasgow is the Court Office, Gilbert Scott Building, University of Glasgow G12 8QQ |
Court Office |
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| Principal officers | Names of the principal officers of the University | The principal officers of the University of Glasgow are responsible for the efficient and effective management of the University. They include the Principal, Vice Principals, Deans and the Secretary of Court, as well as Directors of major administrative functions. The major administrative functions of the University are carried out by the Court Office and the Finance Office. |
Chancellor's Assessor Vice Principals |
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| Contact information | Information on how to contact the University | Specific queries regarding recruitment and studying abroad should be directed to the Student Recruitment and Admissions Service. Queries relating to University accommodation should be directed to the Accommodation Office, and the Development and Alumni Office provide information on Alumni Services. The Staff Directory provides contact details for other departments across the University. | Recruitment, Admissions and Participation Service Residential Services Development and Alumni Office A-Z Staff Directory |
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| Location | Information on the University’s principal and other main locations, including campus maps | Gilmorehill is the main university campus accomodating over 100 departments. There are also several other campuses that make up the University. Just three miles away from Gilmorehill is the Vet School in Garscube. The University's Crichton Campus is based in the outskirts of Dumfries. | Gilmorehill Campus Map |
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| Opening hours | Opening hours of the University's principal office(s) | The principal offices of the University include the Court Office and the Registry. The Court Office opening hours are 9.00 am to 5.00 pm from Monday to Friday. | Registry |
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| Academic year dates | Information on the dates of the University's academic years | Dates for the current academic year as well as future academic years, as far as known | Calendar of Dates |
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| Holidays | Dates of closure of the University | The University is completely closed between Christmas and the New Year | Public Holidays | ||
| Complaints | Procedures on how to complain about the University | The student complaints procedure is contained within the, 'University Fees and General Information for Students' section of the University Calendar. The University Harassment Policy and Procedures for Staff are also available via the University website. When the right point of contact is not evident, or when a member of the public feels that a complaint has not been addressed satisfactorily by that means, the complainant should raise the matter in writing with the Secretary of Court, using the following address: Secretary of Court, Please see the University Review Procedure link for details of how to submit a complaint regarding the way in which the University has handled a Freedom of Information request. |
University Calendar |
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| Document serving | Contact details for serving legal documents on the University, e.g. Court Orders | Any official documents to be served on the institution should be sent to the Secretary of Court at the following address: Secretary of Court, |
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| Freedom of Information contact | Central contact point for Freedom of Information inquiries | Freedom of Information enquiries should be directed to: Data Protection and Freedom of Information Office, |
Requesting Information |
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| Publication scheme | Responsibility for Publication Scheme: Name and contact information for the senior official responsible for meeting the institution's publication scheme obligations | The contact details for the staff responsible for meeting the University's publication scheme obligations are: Secretary of Court |
Publication Scheme |