Enrolment and fees

• Enrolment procedures
  • telephone, postal or personal
  • useful numbers
  • student declaration & data protection
  • University of Glasgow ID card
• Fees
  • fees
  • fee waiver scheme
  • individual learning accounts
  • concession fees
  • instalments
  • learning works
  • withdrawal, refunds & transfers
  • cancellation & postponment
    

Enrolment procedures

All students must enrol prior to attending the first class. This applies to courses in Glasgow, and in centres outside Glasgow.

N.B. Please check your Course Registration Letter for the starting date, time and venue of your class(es). If you have any enquiries or notice any mistakes in your course registration letter or you have not received a course registration letter prior to the start of your course, please telephone 0141 330 1813/1859.

Telephone enrolment

Please call 0141 330 1860 or 0141 330 1853 between 10.00am and 4.30pm Monday to Friday and have ready your credit or debit card details, and the course codes of the courses you wish to take. Please note that the telephone lines may be busy; however, we will endeavour to answer your call as quickly as possible. Students taking advantage of the fee waiver scheme, or who are using a learning works voucher, will be unable to enrol by telephone.

Postal enrolment

Please complete an enrolment form and post it to the Department with the appropriate fee (credit/debit card payment or cheque - no cash by post, please) to:
Freepost RRTH-HTRT-YXLK
DACE
St. Andrew's Building
11 Eldon Street
Glasgow
G3 6NH

Personal enrolment

Please complete an enrolment form and bring it to the Department with the appropriate fee (credit/debit card payment, cheque or cash). The Information Centre is open for personal enrolments Monday to Friday 10am-4.30pm. There is extended opening from the week beginning 21 September 2009 onwards, when you will be able to enrol 10am-7.30pm Monday to Thursday, until 4.30pm on Friday and between 9.30am-12.30pm on Saturday. Although these hours are applicable during semesters/terms, it would be advisable to check that the Centre is open before making a special journey. Please note the University is closed from Thursday 24 December to Monday 4 January inclusive.

Useful telephone numbers

0141 330 1835 General enquiries
0141 330 1829 Brochure requests
0141 330 1860/1853 Telephone enrolments (Mon-Fri 10am-4.30pm)
0141 330 1813/1859 Queries relating to enrolments already made

Student declaration

In signing the form, we are asking you to observe the regulations and requirements of the University as set out in the Calendar, which is available here. If you would like any particular part of the Calendar sent out to you, please contact our Academic Administrator Claire Wylie on 0141 330 1825 or at c.wylie@educ.gla.ac.uk.

Personal Data

The University holds, collects and processes information about its students (current and former), applicants and potential applicants. The information (which includes personal data) may include images and personal, academic, financial and disability information. This information is used for various academic, administrative, management, pastoral, and health and safety reasons.

Students, applicants or potential applicants (together "Data Subjects") will be asked to provide and confirm their personal data and academic details with the University. It is not possible to become or to remain a student without the agreement to provide this information. By providing/confirming this information the Data Subjects consent to the University holding, collecting and processing such information.

The information provided by Data Subjects is processed in accordance with the University's Notification with the Information Commissioner under the Data Protection Act 1998. This Notification is a public document and can be viewed at the Information Commissioner's website (www.ico.gov.uk).

The information provided by the Data Subjects may be accessed by the University's employees, agents, contractors, and its service providers, who will only process this information in accordance with the Data Protection Act 1998 and University regulations and contracts.

Some of the information processed by the University is "sensitive personal data" (as defined in the Data Protection Act 1998); this includes information on racial or ethnic origin, political opinions, religious or other beliefs, physical or mental health or conditions (including disability), sexual orientation or criminal records. Where such sensitive personal data is processed by the University, the explicit consent of the Data Subject is normally required.

Data Subjects with any queries about the use of their personal data by the University may contact the Data Protection Administrator at the following address:
Data Protection Administrator
Main Building
University of Glasgow
G12 8QQ

Student updateable records facility (WebSurf)

Students with ID cards will be able to check and amend certain information that the University holds on them. Details of how to do this can be found on any University computer displaying the WebSurf icon or see www.websurf.gla.ac.uk.

Criminal convictions

The University asks you to state on your application form whether you have any unspent criminal convictions. This is to help us look after our students.

You can tick the 'no' box if you have a criminal conviction which is:

• a motoring offence for which you received a fine or 3 penalty points; or
• a spent sentence (as defined by the Rehabilitation of Offenders Act 1974).

You must tick the 'yes' box if you have any other unspent criminal conviction. If you do so, the University will ask you to provide further details, and DACE will be unable to hold a provisional place for you on your chosen course. The University will allow us to offer you a place on the course as soon as correspondence with you has been completed. Please tick the appropriate box if you have previously indicated a conviction to DACE in the last 2 years. DACE will not record or keep details of your criminal convictions. If you are not sure whether to tell us about a previous conviction, you should seek more advice from your local Citizens Advice Bureau or probation service, or from NACRO (the National Association for the Care and Resettlement of Offenders). You can also contact a solicitor, but you may have to pay for legal advice.

If you are convicted of a criminal offence after you have applied, you must tell DACE in writing as soon as possible. The University may then ask you for more details.

University of Glasgow ID card

Information on fees

Fees

The course fee is shown for each entry in the programme. A few courses (for instance, practical art courses) have fees higher than others to reflect extra material costs in running the courses. Fees for all courses must be paid in full on enrolment.

Overseas Students' Fees

International students please note that all fees, and related information, given in our web pages relate to UK and EU students only. If you are from overseas and would like to study any of our courses, please contact the Department for further information at dace-query@educ.gla.ac.uk.

Fee waiver scheme

Under the Scottish Funding Council Initiative for Widening Participation, you may be eligible for a complete or partial waiver of your tuition fees, if you receive or your family receives a state benefit such as:

• income support,
• working tax credit,
• pension credit,
• income based job seekers allowance,
• housing benefit,
• incapacity benefit,
• carer's allowance,
• disabled living allowance,
• employment and support allowance.

In certain cases, a fee waiver may be available to others on a low income. Please apply for further details.

The fee waiver scheme is only for Certificate of Higher Education and 12-credit Language courses. Students taking advantage of the fee waiver scheme must attend the course regularly and undertake assessment.

Students may take a maximum of 100 credits during the academic year, using DACE or other University courses. Please ask for a fee waiver form or download from here. We must have evidence of your status. For further information contact Laureen Guthrie on 0141 330 1859 or e-mail Laureen at l.guthrie@educ.gla.ac.uk or see our fee waiver web site.

Individual Learning Accounts

If your income is less than £22,000, you may qualify for the Scottish Government's Individual Learning Accounts scheme. The £200 ILA can be used towards many of our courses. For more details, and to open an account, please call the ILA Scotland helpline free on 0808 100 1090, or visit their website at www.ilascotland.org.uk. Note that you must have set up your ILA account and have your learner funds available before you can enrol on a course, and before the course start date. If you are using an existing account your new learner year funds must be available before the course start date and at the time of enrolment in order to redeem them against a course.

For more information and advice about using your ILA with DACE visit http://www.glasgow.ac.uk/dace/students/ILA.pdf.

If you plan to study courses totaling 40 credits or more in year 09-10 and do not qualify for a fee waiver then you may be eligible for the new ILA £500 grant. For further information visit the ILA website at http://www.ilascotland.org.uk.

Concession fees

DACE offers a 50% reduction on some of our unaccredited courses to students who are registered unemployed (you must have been registered for a continuous period no less than 6 weeks prior to the date of application), and others whose principal source of income is one of the main state benefits such as:

• income support,
• disabled person's tax credit, or
• severe disablement allowance.

In addition, the concession is offered to those students who are in receipt of pension credit. Note that all DACE students who claim a concession fee may be asked to show evidence of their eligibility. The concession fee is shown in brackets in each course description, where applicable.

Instalments

If you will have difficulty in meeting the full course fee prior to enrolment, it may be possible to make special arrangements for payment by instalment. Please apply in writing to Ms Helen McWhirr, Departmental Administrator, Department of Adult and Continuing Education, St Andrew's Building or email h.mcwhirr@educ.gla.ac.uk. Please note that such arrangements cannot be made over the telephone. Your application will be treated in confidence.

Learning Works

Some of the courses in the DACE brochure may be available to staff taking advantage of the University of Glasgow's employee development scheme for secretarial, clerical, manual, ancillary and technical staff. For further information (staff eligible for the Learning Works' allowance only) see: www.glasgow.ac.uk/services/learningworks or telephone 0141 330 5857 or email Learning-Works@gla.ac.uk.

Withdrawals and refunds

If a course is fully subscribed or is cancelled due to insufficient demand, you will receive a full refund.

If you decide to withdraw from a course, then you must tell us in writing:
DACE Enrolment Office
St Andrew's Building
11 Eldon Street
Glasgow G3 6NH
or email: dace-query@educ.gla.ac.uk or fax: 0141 330 1821.

You must do this as soon as possible but certainly not later than two working days before the course starts. The Enrolment Office (not the tutor) needs to receive this information in order to assign the place to someone on the waiting list. If these conditions are met, a refund of the course fee, less an administration fee of £5, will be made.

We are, of course, happy to consider partial refunds in compassionate circumstances, after the course has started. Claims for refunds in these circumstances, accompanied by a medical certificate if applicable, should be submitted in writing to Ms Helen McWhirr and will be subject to a £5 administration charge.

Transfers

Students may transfer their enrolment to another course by applying in writing (letter, email, fax) to the Enrolment Secretary, quoting their DACE student number, present course title and code, and the course title and code to which they wish to transfer. Students may only transfer onto a course which is currently running, and not onto a course offered in a future term, and transfers must be made within three weeks of the start of the course. The transfer will be made if a free place is available. If the fees of the two courses are different then the appropriate refund or extra charge will be made. Please note that withdrawals and transfers must be notified to the Department in writing, not by telephone and not via the tutor. This will help us to deal with the matter quickly and smoothly.

Cancellation of courses

Classes with low enrolments will be subject to cancellation either before or at the first meeting. Where possible, a week's notice will be given. When a course is cancelled, a full refund of fees paid will be made. Please note that if fees have been paid for by cash or cheque then a refund will be made by cheque. Fees paid by credit or debit card will be refunded to the card number provided at the time of enrolment. Please enrol early on your chosen class in order to reduce the chance of disappointment.

Postponement of meetings

In the event of inclement weather or other unforeseen circumstances, when classes might have to be postponed at short notice, the Department will make every effort to relay the information via Radio Clyde and BBC Radio Scotland. If you are uncertain whether a class will be held please contact the Information Centre on 0141 330 1835.