IT enquiries & fault reporting

Spotlight

• Information about current IT service issues can be found on the University's Spotlight web page.
  

IT Services Help Desk

• General IT problems and support
  for all Schools except Interdisciplinary Studies at Dumfries
  Where possible, please use the IT Help Desk Self Service or Web Form
  to report an IT fault/incident or make an IT service/change request.
  
  Self Service - create your own support call immediately; check the status of your request at any time.
  Web Form
  web:  www.gla.ac.uk/services/it/helpdesk/itserviceshelpdesk
  telephone:  ext. 4800  (0141 330 4800)
  
  If the Help Desk cannot resolve your enquiry, they will log your request with the relevant IT support team.

Business Applications

• Management Information Systems related issues (except Agresso).
  web:  www.gla.ac.uk/services/it/helpdesk/businessapplicationshelpdesk
  
  
• Agresso related support, use Self Service or e-mail: finsup@gla.ac.uk

CRB Teaching Facilities

• AV equipment fault report form
  

All the University of Glasgow IT support teams, including Computing Service, AV-IT, MIS and Library as well as College IT Service, use the same integrated system for recording support requests, so that they can redirect the call to another team if necessary.

School of Interdisciplinary Studies

• Dumfries Campus specific services
  (cluster workstations, G prefixed passwords, wireless access etc.)
  These services are provided by the University of the West of Scotland's ICT Service.
  contact:  IT Helpdesk, Rutherford McCowan Building, Room 347
  telephone:  ext. 2028  (01387 70 2028)
  
  
• University of Glasgow services
  (GUID issues, Email, MyCampus, Moodle, general enquiries etc.)
  web:  www.gla.ac.uk/services/it/helpdesk
  email:  ithelpdesk@glasgow.ac.uk
  telephone:  0141 330 4800